IT Strategy and Planning

IT Strategy and Planning is the process of assisting an organization, defining its IT strategy or direction, and making decisions on allocating its IT resources to pursue this strategy. In order to determine the direction of the organization, it is necessary to understand its current position and the possible avenues through which it can pursue a particular course of action.

Enterprise Architecture

Enterprise architecture (EA) is a discipline for proactively and holistically leading enterprise responses to disruptive forces by identifying and analyzing the execution of change toward desired business visions and outcomes. EA delivers value by presenting business and IT leaders with signature-ready recommendations for adjusting policies and projects to achieve target business outcomes that capitalize on relevant business disruptions.


The Information Technology Infrastructure Library (ITIL v3) describes processes, procedures, tasks and checklists that are not organization-specific, used by an organization for establishing integration with the organization's strategy, thereby delivering value and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

IT Service Management

IT service management refers to the implementation and management of quality IT services that meet the needs of the business. IT service management is performed by IT service providers through an appropriate mix of people, process and information technology.

IT Operations Management

IT operations management is generally agreed to encompass the day-to-day tasks related to the management of technology infrastructure components and the more granular needs of individual applications, services, storage, networking and connectivity elements of a total IT stack in any given deployment environment.

Business Continuity and Disaster Recovery

Disaster recovery and business continuity refer to an organization’s ability to recover from a disaster and/or unexpected event and resume operations. Organizations often have a plan in place (usually referred to as a "Disaster Recovery Plan", or "Business Continuity Plan") that outlines how a recovery will be accomplished. The key to successful disaster recovery is to have a plan (emergency plan, disaster recovery plan, continuity plan) well before disaster ever strikes.

Certified Business to Technology (B2T) Business Analysts

B2T’s business analyst certification program validates an individual’s knowledge of critical analytical concepts and skills necessary to perform their role as a business analyst. The certification is an independent expert verification and has proven to be a valuable measurement of business analysis performance across organizations.